📝 Blog • Geniuspace® algorithm
SLA Clauses for AI Agents: Negotiation & Risk Controls
How to negotiate SLAs for AI agents: security clauses, auditability, incident response, liability boundaries and reversibility.
🛡️ Governance
📜 Evidence trail
☁️ On‑prem/VPC/Edge
Key takeaways
- Define scope and decision boundaries for agent actions.
- Add security requirements: logging, access control, data handling.
- Specify evaluation gates and change control.
- Ensure reversibility: exit clauses, portability, rollback.
What changes with agents
Agents act. SLAs must therefore cover controls and evidence, not only uptime.
Core clauses (enterprise-friendly)
- Audit logs and retention
- Data boundaries and processing
- Incident response timelines
- Model versioning and approval
- Reversibility and portability
Negotiation tip
Ask for measurable controls. “We are compliant” is not a clause — artifacts are.
Procurement note
If you want this to survive audits, insist on artifacts: requirements, evaluation gates, logs, incident procedures and reversibility clauses.